arbitration Tag Archives - Atlanta Injury Lawyer Blog

Have You Had An Arbitration Clause Forced On You Lately? Probably

May 21, 2021 | Robin Frazer Clark

Have you received something like this lately from any corporation? It is a “forced arbitration” clause in which a corporation unilaterally revokes your right to a jury trial should it cause you harm or damages in any way. This forced arbitration clause is AT & T’s version. Rather than telling you “Hey, Customer, we have taken away your right to trial without your consent,” they say “We have updated your contract terms.” Further, rather than simply telling you that AT & T is taking away your right to a jury trial regarding any dispute you may have with it, AT & T ridiculously states “We have simplified and updated the contract terms….” Then the unilateral notice says:

“we will resolve any disputes by individual arbitration and not by jury trial or class action.

Your continued use of AT & T service tells us you accept and agree to be bound by the Consumer

The “Gotcha” Effort By Nursing Homes In Forcing Arbitration Instead of Jury Trials

December 8, 2016 | Robin Frazer Clark

It seems that the issue of forced arbitration clauses in contracts seems to be increasingly in the public conversation, given the debacle of Wells Fargo creating fake accounts by employees to achieve performance bonuses without their customers’s even knowing about it. Unbelievably, Wells Fargo is attempting to rely on forced arbitration clauses in the fake contracts for the fake bank accounts they fraudulently created to avoid being held accountable by a real jury. It’s really hard to believe Wells Fargo’s lawyer would even agree to submit such a position to the court with a straight face and an unburdened conscience. But they are. At least maybe the Wells Fargo fiasco is bringing to light this attempt by many corporations to take away a person’s Constitutional right to a jury trial to resolve a dispute before a dispute even arises and force the aggrieved person to have the dispute heard by a panel of arbiters (often picked by the corporation). They know they stand to fare much better before an arbitration panel than a jury of 12 American citizens, the greatest dispenser of Justice ever conceived by man.

I have written before about the “gotcha” tactics of nursing homes in attempting to steal a resident’s right to a jury trial. I have fought off several attempts on behalf of clients in nursing home malpractice lawsuits. An interesting opinion from the Georgia Court of Appeals recently was issued that deals with an embedded arbitration clause in nursing home admission papers, which, once the resident’s family members sued the nursing home for malpractice in causing the death of their family member, the nursing home asserted to the court as eliminating their right to have a jury hear their case. Gotcha!! This case is Kindred Nursing Centers v. Chrzanowski, 338 Ga.App. 708 (2016) and the facts of the case confirm the nursing home’s attempt at Gotcha! The plaintiff’s mother was admitted on December 4, 2016 to Kindred Nursing Center in Marietta for rehabilitation following surgery for a broken ankle during a fall. Ms. Chrzanowski’s medical records showed she suffered from several chronic medical conditions and also cognitive impairment. According to the appellate record “[i]n the month before her fall, Jeanne went to the emergency room twice within a few days, and reported feeling “loopy” and out of sorts, with some memory loss. The second time she went, she had no recollection of her prior visit just 48 hours earlier. A neurological consult identified an altered mental state, with mild cognitive impairment, depression, and some amnesia. Kindred Nursing Centers Ltd. P’ship v. Chrzanowski, 338 Ga. App. 708, 709, 791 S.E.2d 601, 602 (2016). Two days before Jeanne signed the ADR Agreement, occupational therapy evaluated Jeanne and reported that she was confused, even though she was able to participate in establishing her plan of care. In weekly progress notes from December 5 through December 12, occupational therapy reported that Jeanne was very anxious and confused, commenting to staff, “look at the walls, they are coming out.” In addition, a speech pathologist evaluated Jeanne on December 7 and found that she was severely impaired in understanding yes and no questions; moderately impaired in concentration, understanding sentences, and conversation; and moderately to severely impaired in memory, reasoning, and judgment. That same day, a dietitian performed a nutrition therapy assessment and found Jeanne was very confused and could not remember if she had eaten breakfast. Another assessment determined that Jeanne was at risk for falls due to weakness, medications, confusion, and forgetfulness. Ms. Chrzanowski signed the admission papers on December 7, 2011, which contained the embedded, hidden arbitration clause. On April 25, 2012 Ms. Chrzanowski died in the nursing home after suffering several other falls and hospitalizations. Her family then sued in court for malpractice.

In response to the suit, the nursing home filed a motion with the trial court to enforce the arbitration agreement that was in the admission papers signed by Ms. Chrzanowski while she was obviously suffering from dementia and cognitive impairment. Does that even sound fair to you? I hope not. The trial court denied the nursing home’s motion to compel arbitration and the nursing home appealed. The Georgia Court of Appeals reversed and remanded, not on the merits of the case but on the basis the trial court had applied the wrong standard in making its decision. So now the case is back in the breast of the trial court who must apply a different standard in making its decision on whether to compel arbitration and allow the nursing home to steal the Chrzanowski’s Constitutional right to a jury trial.

Will Wells Fargo Customers Get Their Day in Court?

September 22, 2016 | Robin Frazer Clark

The news, even for the most jaded of us, was shocking: Wells Fargo employees had created thousands of fraudulent bank accounts in their own customers’ names, without their customers’ permission or knowledge, so that employees could receive bonuses for opening a certain number of new accounts. These unscrupulous employees would take money out of their customer’s legitimate accounts and put them in the newly created fraudulent accounts. If this caused a legitimate account to experience an overdraft, the Wells Fargo customer would be responsible for paying the normal fine for an overdraft. This really happened. And, so far, no one has been indicted and no one is going to prison for it. Kudos to Senator Elizabeth Warren for suggesting that, but I wouldn’t count on it happening. And according to CNN, Wells Fargo may be the tip of the iceberg for banking fraud.

The question that is foremost in my mind now is whether Wells Fargo customers will get their day in court? That’s a big question mark. Why? Because the self-dealing of Wells Fargo includes inserting an arbitration clause in their banking agreements that essentially says if any dispute arises, the customer agrees it will be decided by arbitration. This clause, found in all types of consumer contracts, including credit card agreements and nursing home admissions, is the same as forcing a customer to waive their 7th Amendment Constitutional rights to a jury trial. Yet, a constitutional right cannot be unknowingly waived. Waiver must be knowing and intentional for it to be valid. I am willing to bet that none of the Wells Fargo customers knew they were waiving their right to a jury trial when they became customers of Wells Fargo. I doubt they were told about it, I doubt they read any of the small print legal agreement they had to sign to open an account there and I doubt any of them had any knowing understanding or appreciation for what they were signing. In fact, with “e-signatures” now on documents sent to us by email, it is highly unlikely that anyone reads anything now. But lawyers for Wells Fargo have promptly raised this issue as a possible defense to any lawsuits filed against it for its fraud. They may attempt to use an arbitration clause from when the customer opened a legitimate account to defend against lawsuits brought for the opening of fraudulent accounts. Seems like that, alone, should be against the law. This is particularly insulting when Wells Fargo executives took home millions of dollars in bonuses while defrauding their customers. Huh?

People are fighting back. The Wells Fargo incident simply brings to light the practice of forcing arbitration on consumers in a variety of transactions without the customers knowing anything about it. The American Association of Justice (“AAJ”) is fighting back. Likewise, the Consumer Financial Protection Bureau is working on a rule that would restore your rights in situations where you unwittingly signed an arbitration clause. If you are the victim of banking fraud, you can submit a complaint to the CFPB. “Take Justice Back” is a grassroots campaign of AAJ that seeks to restore accountability and ensure American consumers have access to justice in the commercial transactions. Consumers have to keep fighting the good fight on this issue. That good fight starts with being aware of forced arbitration clauses. Check the fine print in any agreement you enter. You will likely find an arbitration clause in there somewhere. Cross it out, intial that, and THEN sign the agreement. I once did this on surgery consent forms when my daughter was having knee surgery. I thought for sure they were going to call me up to the desk and tell me they couldn’t perform my daughter’s surgery because I had not signed their agreement to arbitrate. But, no, they never called me up to the desk and her surgery went on without a hitch. Take back your power and don’t be bullied by corporations. Don’t sign these arbitration agreements.